Frequently Asked Questions
Frequently Asked Questions
Will my order arrive discreetly?
Yes. Orders are shipped in plain outer packaging without explicit product names or images. Billing and tracking information are kept as discreet as the available carrier and payment method allow.
Do you ship internationally?
Yes, we offer tracked international shipping to supported destinations. Delivery availability can depend on local laws, customs rules and carrier coverage.
How long does delivery take?
Delivery time varies by destination, supplier warehouse, carrier and customs processing. Tracking details are provided after fulfilment so you can follow the shipment.
Will I need to pay customs charges?
Import duties, taxes or customs fees may be charged by the destination country. Where these charges are not collected at checkout, they remain the customer's responsibility.
Can I change or cancel my order?
Contact us as soon as possible. We can only change or cancel an order before it has entered fulfilment. Once processing or shipping begins, changes may no longer be possible.
Can intimate products be returned?
For hygiene and safety reasons, opened or used intimate products normally cannot be returned unless they are defective, damaged or incorrect. Please review our Returns & Refunds page for the complete conditions.
What should I do if my item is damaged or incorrect?
Email us with your order number and clear photos or video showing the issue. We will review the case and provide the appropriate resolution under our refund policy.
Why does the displayed currency change?
Prices can be displayed in the currency associated with your selected country or region. The final currency and available payment methods are confirmed during checkout.
How can I contact Lusty Owl?
Email support@lustyowl.com and include your order number when contacting us about an existing order.