Shipping Policy

Worldwide delivery

Lusty Owl offers tracked international shipping to supported destinations. A free international shipping option is currently available for eligible orders at checkout.

Processing and tracking

Orders are sent to the relevant fulfilment partner after payment is confirmed. Processing time can vary by product and supplier warehouse. A tracking number is provided after the parcel has been prepared and handed to the carrier.

Estimated delivery

International delivery times vary by destination, carrier, supplier warehouse and customs processing. Any delivery estimate displayed by us or the carrier is an estimate rather than a guaranteed arrival date.

Multiple parcels

Items in the same order may be fulfilled from different warehouses and can arrive in separate parcels. Separate tracking numbers may be provided.

Customs, duties and local restrictions

Customers are responsible for ensuring that products can be legally imported into their destination. Import duties, taxes, handling charges or customs fees that are not collected at checkout may be charged by local authorities or the carrier and remain the customer's responsibility.

Delays, missing parcels and address issues

Carrier delays, customs checks and local delivery disruptions can occur. Customers must provide a complete and accurate shipping address. If tracking has not updated for an extended period or a parcel appears lost, email support@lustyowl.com with your order number so we can investigate with the fulfilment partner or carrier.

Discreet packaging

Orders use plain outer packaging without explicit product imagery. Customs and carrier labels may still contain the legally required sender, product-category, value and shipment information.